BLACK BOXPUZZLE
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FAQ / SUPPORT

QUESTIONS?
NO SPOILERS.

Is the puzzle completely black?

No. Each Black Box contains a real picture. The box is black, not the finished puzzle.

Is there a picture preview or a poster?

No. Neither the box nor this website reveals the picture. No poster or reference image is included.

What do I choose when buying?

You choose a category and edition. You discover the actual picture as you puzzle.

What is an edition?

An edition identifies a year. A new edition brings a new picture to a category. Check the category and year if you already collect Black Boxes.

Which categories are in current Edition 2025?

Landscapes, Architecture, Art, Cities, Fantasy, Nature, Animals and Retro. The Christmas Special 2026 is separately in preparation and has not yet been released.

How do difficulty levels work?

The 1–5 scale rates the difficulty of the picture. Colours, repetition and orientation all matter. Ratings can differ between editions of the same category.

What does Impossible mean?

Level 06 — Impossible is a distinct tier. Similar colours, recurring structures and few landmarks create a sustained challenge.

How many pieces are there and how big are the puzzles?

The relevant 1,000-piece puzzles measure approx. 70 × 50 cm. This does not establish exact compatibility with a picture frame.

Is a Black Box a good gift?

The recipient discovers the picture themselves. You can choose by interests and desired challenge. For collectors, check which categories and editions they already have.

A piece is missing. Who can help?

Contact the MiSu Games replacement-piece service. Have the category, edition, article number and a description ready. Email the details first. We will clarify whether photos or proof of purchase are needed; online uploads are not enabled.

CONTACT REPLACEMENT SUPPORT ↗
Where can I buy Black Box Puzzle?

MiSu Games is the direct shop; Amazon is another channel. Check the category and edition in each listing. Prices and delivery information are provided there.

I’m stuck. Can you help?

You choose how much help you want. Our support team can help with a small hint, one area, or the picture on explicit request. Nothing is revealed automatically here.

GET PUZZLE HELP ↗

WE’RE HERE TO HELP.

support@blackboxpuzzle.com

Contact us by email about replacement parts. The MiSu Games Support Team will review your enquiry.

CONTACT REPLACEMENT SUPPORT